Tech Support
Please contact maria@featuregroupusa.com
Troubleshooting
Video not playing?
Check your internet connection. You'll need a strong signal to play streaming video.
If WiFi isn't working, try direct connection.
If these aren't working, try it from a mobile device.
If you are in an office where several people are watching the same broadcast at the same time, it could be clogging your bandwidth. Try all watching from one computer.
If your internet is run through a corporate firewall, check with your IT department to see if they are allowing streaming video.
No Sound?
Check the speaker button in the lower right hand corner of your screen. Make sure you aren't muted, and that you have speakers or headphones attached to your computer.
Video starts and stops?
Your internet connection may not be strong enough to play streaming video. Try using the link at the bottom of the page for slower streams or switching to a different connection (see first section in troubleshooting).